State Farm® Insurance Agent Melissa Eldridge

"Just didn't feel like they met my needs. Office staff was rude to me more than once. No thanks"

"Couldn’t have had a better experience with Mrs Shelby Ezell. We come in from another state and she was quick to get me all the information we needed to close on a home in a tight timeline. I would recommend her to anyone."

"The roof on my house was seriously damaged after a bad storm on March 1st. I have never filed a claim so I was very unfamiliar with the process. I did what I was told to do when I called state farm to let them know a large portion of my house was roof free. I was given a number to call to have my house tarped. Afterwards an adjuster, Sierra Harrison, was assigned to my case. It took her two months to even look at my case. Once she did, she decided she was only going to cover one slope of my roof. When I asked which slope, she let me know I only had four slopes and she was willing to cover one of them. I assured her that she was looking at the wrong house. She insisted, very rudely, that she wasn't. I couldn't get her to budge. She also insisted that my deductible was $4000. She decided the replacement cost for my roof was $305. From there I had the roofing company, Midian Roofing, contact her. It took them an hour and a half to get it through her thick skull that my roof has eight slopes, not four. Midian Roofing managed to get Sierra Harrison to cover three slopes of my eight slopes. I contacted my agent, Melissa Shepherd. She had no interest in listening to me and immediately sided with Sierra Harrison. She even called me to inform me that she was no longer going to discuss my roof free home. Needless to say I had to hire my own adjuster. It is now mid July and the battle is not over. If I could give zero stars I would because I am basically uninsured."

"It was a quick and easy experience! No hidden agendas or fees or anything I wasn’t aware of."

"I spoke with Shelby and she was fantastic. She was very knowledgeable and personable. Connecting with me by keeping small talk while she was working to get me the best price and discounts. I think she is a good asset to the team and will use her again in the future if I need her."

"Amazing office!!!! 100 out of 100"

"This is not the first time with State Farm!! Always a pleasure to do business with this company!!!"

"Issac was the best. He took the time to offer me the best rate and explain every portion of the policy."

"Shelby is super helpful and we were able to sign up in 15 minutes."

"Shelby was awesome and patient! Highly recommend these guys"

"Isaac Ray was great every step of the way. He communicated very effectively with me and answered all the questions I had for him. I couldn’t have asked for a more helpful person to talk to and help me through the process."

"Shelby was a Godsend. She was patient and kind. She understood my need for cheaper insurance and was able to get it for me. She explained everything and answered all of my questions."

"I had some poor experiences with insurance companies in the past. While I liked the broker the insurance agency left a lot to be desired. I've been 25+ years without a ticket or accident. I have taught EVAP ( for fire) and Pursuit (or EVOC for police) for over 20 years . I was able to get my best rates from Melissa's agency. I was able to get vehicle and rental insurance cheaper than I was paying for just vehicle insurance from others. Everyone I've been in contact with in her office has been professional and knowledgeable. I highly recommend this agency."

"Isaac was polite very patient and very time consuming he was willing to give me the information I needed I’m very grateful for having him"

"absolutely outstanding customer service with Isaac, take a lot of time to explain me every single details"

"Shelby helped me get the right insurance quote that was best for me, she did an amazing job & thank you so much!"

"I called today to get a quote on car Insurance. I spoke with Issac who took all my information & assured me he would contact me back within 15 minutes. Within 15 min I received his call to inform me he could save me $1,000 a year. I was absolutely stunned. Same coverage i had with another company. Needless to say i Canceled my current policy and went with State Farm today I couldn’t be happier.. . Issac not only answered all my questions, he got all of my temporary insurance cards emailed to me and answered all my questions. I highly recommend."

"Good experience! I had Charlie as my agent. :)"

"Always top-notch customer service with the staff and agents in this particular office. I’ve been with State Farm for over 30 years."

"Super friendly and professional! Isaac is the best!"

"Shelby at State Farm helped me immensely today. Highly recommend her!"

"Isaac was a really great agent to deal with very happy"

"Shelby was fantastic to work with and saved me some money."

"Isaac was so friendly & so helpful. He talked to me just like I was his buddy."

"Josh Storey is my agent and he’s been nothing short of amazing! He’s very knowledgeable and very reassuring of my accounts he’s very good… I left a company I was with for over 3 years for this policy because he saved me so much money! Yvette and Christine also great to work with and very helpful"