State Farm® Insurance Agent Melissa Eldridge
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brandy Dantin
December 6, 2024
5
out of
5
rating by Brandy Dantin
"Shelby Ezell was excellent! She helped us save so much money on our coverage after being taken advantage of by Progressive for far too long. The process was so easy and she got us the coverage we needed quickly and efficiently. Thank you!"
Cathryn Greene
November 22, 2024
5
out of
5
rating by Cathryn Greene
"I had an excellent experience with Shelby while securing my life insurance. They were incredibly helpful, knowledgeable, and made the process easy to understand. I felt supported and well-informed every step of the way. Highly recommend and overall, Shelby not only helped me secure life insurance but also educated me on the importance of having the right coverage, which I truly appreciate. Their expertise and dedication to customer service were exceptional!"
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your Auto insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency"
Carson Speer
November 21, 2024
5
out of
5
rating by Carson Speer
"Shelby is an amazing agent, great customer service and even better rate! I highly recommend this agency and shelby!"
We responded:
"Thank you for your feedback regarding Auto insurance, Carson! Our goal is always to exceed your expectations. We hope to hear from you soon! Best regards, State Farm/ Melissa Eldridge Agency"
Hugh Ferry
October 22, 2024
5
out of
5
rating by Hugh Ferry
"I've been with State Farm my whole life and with Melissa Eldridge for the past seven years or so. Her team is always personable and professional. Kudos specifically to Shelby Ezell who has helped me manage several recent changes to my policies. Thank you ~"
We responded:
"Thank you for taking the time to leave us a review Hugh! We continuously work to create good customer experiences as well as being an industry leader in Auto and Home insurance! All the best, State Farm/ Melissa Eldridge Agency"
Jeremiah Dennen
October 21, 2024
5
out of
5
rating by Jeremiah Dennen
"Lauren was a complete pleasure to do business with. She helped me every way she could."
We responded:
"Thank you for taking the time to leave us a review Jeremiah. We continuously work to create good customer experiences as well as being an industry leader in Auto and Renters insurance. Much appreciated, State Farm/ Melissa Eldridge Agency "
Beverly Simpson
October 19, 2024
5
out of
5
rating by Beverly Simpson
"I've been speaking with Lauren Dowdy extensively for the past several weeks regarding life insurance for myself and home insurance for mine and my husband's house. She has been wonderful. She has answered all of our questions thoroughly and explained everything in detail so that we can understand everything. I have signed up for a life insurance policy and my husband and I will be changing our home owners insurance from our current company to State Farm within the next few weeks. Lauren is knowledgeable, kind, and very patient and is such an assist to the company. We appreciate her diligence and all she has done to help us through this process."
We responded:
"Thank you for taking the time to post a review of our office. we are happy to hear about your remarkable experience and that Lauren was able to assist with your Life and Home insurance needs! Our goal is to always exceed your expectations! If there is anything else we can do to help, please don't hesitate to let us know. We hope to hear from you soon! Best regards, State Farm/ Melissa Eldridge Agency "
Addison Armstrong
October 18, 2024
5
out of
5
rating by Addison Armstrong
"Cam was so helpful and professional!"
We responded:
"Thank you for your feedback regarding Auto insurance, Addison! Much appreciated! Kind regards, State Farm/ Melissa Eldridge Agency"
Quinetra Graham
October 11, 2024
4
out of
5
rating by Quinetra Graham
"Very helpful with majority of my problems"
We responded:
"Thank you for your feedback regarding Auto insurance, Quinetra! Our goal is always to exceed your expectations. We hope to hear from you soon! Best regards, State Farm/ Melissa Eldridge Agency "
Regina “Jeenuh” Glynn-Brown
October 11, 2024
5
out of
5
rating by Regina “Jeenuh” Glynn-Brown
"Shelby was great! She was very courteous and I enjoyed talking with her."
We responded:
"Thank you for taking the time to leave us a review Regina! We continuously work to create good customer experiences as well as being an industry leader in Auto insurance! All the best, State Farm/ Melissa Eldridge Agency "
Rene Wallace
October 10, 2024
5
out of
5
rating by Rene Wallace
"Charlie Diaz did a great job in getting me a quote for car and life insurance. He was able to get me set up with everything I needed to get my policy going. Great customer service."
We responded:
"Rene- We are so happy to hear you had a great experience at our office. Charlie appreciates all your kind words and was happy to assist you with your auto and life insurance needs! Our goal is always to exceed your expectations! if there is anything we can do to help, please don't hesitate to let us know! Best regards, State Farm/ Melissa Eldridge Agency "
sabreena arnold
October 8, 2024
5
out of
5
rating by sabreena arnold
"Great to work with and extremely fast on getting back with a quote!!"
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your Auto insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency"
Veronica Jumper
July 25, 2024
2
out of
5
rating by Veronica Jumper
"Just didn't feel like they met my needs. Office staff was rude to me more than once. No thanks"
We responded:
"Thank you for the review, Veronica!"
Zachary Darby
July 17, 2024
5
out of
5
rating by Zachary Darby
"Couldn’t have had a better experience with Mrs Shelby Ezell. We come in from another state and she was quick to get me all the information we needed to close on a home in a tight timeline. I would recommend her to anyone."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your Auto and Home insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency"
Sherry Jenkins
July 15, 2024
1
out of
5
rating by Sherry Jenkins
"The roof on my house was seriously damaged after a bad storm on March 1st. I have never filed a claim so I was very unfamiliar with the process. I did what I was told to do when I called state farm to let them know a large portion of my house was roof free. I was given a number to call to have my house tarped. Afterwards an adjuster, Sierra Harrison, was assigned to my case. It took her two months to even look at my case. Once she did, she decided she was only going to cover one slope of my roof. When I asked which slope, she let me know I only had four slopes and she was willing to cover one of them. I assured her that she was looking at the wrong house. She insisted, very rudely, that she wasn't. I couldn't get her to budge. She also insisted that my deductible was $4000. She decided the replacement cost for my roof was $305. From there I had the roofing company, Midian Roofing, contact her. It took them an hour and a half to get it through her thick skull that my roof has eight slopes, not four. Midian Roofing managed to get Sierra Harrison to cover three slopes of my eight slopes. I contacted my agent, Melissa Shepherd. She had no interest in listening to me and immediately sided with Sierra Harrison. She even called me to inform me that she was no longer going to discuss my roof free home. Needless to say I had to hire my own adjuster. It is now mid July and the battle is not over. If I could give zero stars I would because I am basically uninsured."
Lauris Finney
July 1, 2024
5
out of
5
rating by Lauris Finney
"It was a quick and easy experience! No hidden agendas or fees or anything I wasn’t aware of."
We responded:
"Thank you for taking the time to leave us a review Lauris! We continuously work to create good customer experiences as well as being an industry leader in Auto insurance. We hope to hear from you soon! Kind regards, State Farm/ Melissa Eldridge Agency "
Amy Adderhold
June 4, 2024
5
out of
5
rating by Amy Adderhold
"I spoke with Shelby and she was fantastic. She was very knowledgeable and personable. Connecting with me by keeping small talk while she was working to get me the best price and discounts. I think she is a good asset to the team and will use her again in the future if I need her."
We responded:
"Amy, we are happy to hear you had a great experience with Shelby. Our whole team works very hard to keep our customers happy and exceed your expectations! thanks again and look forward to servicing your future needs in Auto insurance. Best regards, State Farm/ Melissa Eldridge Agency"
Kathy Powell
May 30, 2024
5
out of
5
rating by Kathy Powell
"Amazing office!!!! 100 out of 100"
We responded:
"Thank you for taking the time to leave us a review Kathy! We continuously work to create good customer experiences as well as being an industry leader in auto insurance! all the best, State Farm/ Melissa Eldridge Agency"
Mia Benton
May 23, 2024
5
out of
5
rating by Mia Benton
"This is not the first time with State Farm!! Always a pleasure to do business with this company!!!"
We responded:
"Mia- We are so happy to hear you had a great experience at our office. Your review made our day! Our whole team works hard to keep our customers happy. Thanks again, look forward to servicing your future needs in Auto and Life insurance! Enjoy your day, State Farm/ Melissa Elridge Agency"
S Kolayo
May 23, 2024
5
out of
5
rating by S Kolayo
"Issac was the best. He took the time to offer me the best rate and explain every portion of the policy."
Julia Wolff
May 21, 2024
5
out of
5
rating by Julia Wolff
"Shelby is super helpful and we were able to sign up in 15 minutes."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and that Shelby was able to assist with your auto and life insurance! Our goal is always to exceed your expectations! If there is anything else we can do to help, please don't hesitate to let us know. We hope to hear from you soon! Best regards, State Farm/ Melissa Eldridge Agency"
DOC WEIRD
May 16, 2024
5
out of
5
rating by DOC WEIRD
"Shelby was awesome and patient! Highly recommend these guys"
We responded:
"Thank you for taking the time to leave us a review! we continuously strive to provide great customer service experiences! All the best, State Farm/ Melissa Eldridge Agency"
Ross Lamont
May 15, 2024
5
out of
5
rating by Ross Lamont
"Isaac Ray was great every step of the way. He communicated very effectively with me and answered all the questions I had for him. I couldn’t have asked for a more helpful person to talk to and help me through the process."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Isaac was able to assist with your Auto and Life insurance needs! Our goal is to exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. Best regards, State Farm/ Melissa Eldridge Agency"
Beverly Byrd
May 8, 2024
5
out of
5
rating by Beverly Byrd
"Shelby was a Godsend. She was patient and kind. She understood my need for cheaper insurance and was able to get it for me. She explained everything and answered all of my questions."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your home and auto insurance needs! Our goal is to exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. Best regards, State Farm/ Melissa Eldridge Agency"
Jerry Derham
May 7, 2024
5
out of
5
rating by Jerry Derham
"I had some poor experiences with insurance companies in the past. While I liked the broker the insurance agency left a lot to be desired. I've been 25+ years without a ticket or accident. I have taught EVAP ( for fire) and Pursuit (or EVOC for police) for over 20 years . I was able to get my best rates from Melissa's agency. I was able to get vehicle and rental insurance cheaper than I was paying for just vehicle insurance from others. Everyone I've been in contact with in her office has been professional and knowledgeable. I highly recommend this agency."
We responded:
"Thank you for taking the time to leave us a review Jerry Derham! we continuously work to create good customer experiences as well as being an industry leader in Auto and Rental insurance. we are happy to hear you had a great experience at our office! Best regards, State Farm/ Melissa Eldridge Agency "
Alice Jones
April 26, 2024
5
out of
5
rating by Alice Jones
"Isaac was polite very patient and very time consuming he was willing to give me the information I needed I’m very grateful for having him"