State Farm® Insurance Agent Melissa Eldridge

"The roof on my house was seriously damaged after a bad storm on March 1st. I have never filed a claim so I was very unfamiliar with the process. I did what I was told to do when I called state farm to let them know a large portion of my house was roof free. I was given a number to call to have my house tarped. Afterwards an adjuster, Sierra Harrison, was assigned to my case. It took her two months to even look at my case. Once she did, she decided she was only going to cover one slope of my roof. When I asked which slope, she let me know I only had four slopes and she was willing to cover one of them. I assured her that she was looking at the wrong house. She insisted, very rudely, that she wasn't. I couldn't get her to budge. She also insisted that my deductible was $4000. She decided the replacement cost for my roof was $305. From there I had the roofing company, Midian Roofing, contact her. It took them an hour and a half to get it through her thick skull that my roof has eight slopes, not four. Midian Roofing managed to get Sierra Harrison to cover three slopes of my eight slopes. I contacted my agent, Melissa Shepherd. She had no interest in listening to me and immediately sided with Sierra Harrison. She even called me to inform me that she was no longer going to discuss my roof free home. Needless to say I had to hire my own adjuster. It is now mid July and the battle is not over. If I could give zero stars I would because I am basically uninsured."

"I spoke with Shelby and she was fantastic. She was very knowledgeable and personable. Connecting with me by keeping small talk while she was working to get me the best price and discounts. I think she is a good asset to the team and will use her again in the future if I need her."

"I had some poor experiences with insurance companies in the past. While I liked the broker the insurance agency left a lot to be desired. I've been 25+ years without a ticket or accident. I have taught EVAP ( for fire) and Pursuit (or EVOC for police) for over 20 years . I was able to get my best rates from Melissa's agency. I was able to get vehicle and rental insurance cheaper than I was paying for just vehicle insurance from others. Everyone I've been in contact with in her office has been professional and knowledgeable. I highly recommend this agency."

"I called today to get a quote on car Insurance. I spoke with Issac who took all my information & assured me he would contact me back within 15 minutes. Within 15 min I received his call to inform me he could save me $1,000 a year. I was absolutely stunned. Same coverage i had with another company. Needless to say i Canceled my current policy and went with State Farm today I couldn’t be happier.. . Issac not only answered all my questions, he got all of my temporary insurance cards emailed to me and answered all my questions. I highly recommend."

"Josh Storey is my agent and he’s been nothing short of amazing! He’s very knowledgeable and very reassuring of my accounts he’s very good… I left a company I was with for over 3 years for this policy because he saved me so much money! Yvette and Christine also great to work with and very helpful"