State Farm® Insurance Agent Melissa Eldridge
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Megan Stover
May 16, 2025
5
out of
5
rating by Megan Stover
"Shelby was amazing! After my home and auto insurance skyrocketed, a family member recommended Shelby and I couldn’t believe the quote she was able to work out for me! She helped bundle my home and auto and apply discounts to bring my rates to HALF of what I was paying before! She was very responsive via email and phone and explained everything in detail for me. I feel like I can finally have peace of mind with great coverage at a great rate!"
We responded:
"Our goal will always be to leave you with a satisfying experience, Megan! Thank you for taking the time to share this! Best regards, State Farm/ Melissa Eldridge Agency"
Tiffany Everhart
May 1, 2025
5
out of
5
rating by Tiffany Everhart
"Friendly and efficient."
We responded:
"My team and I are always thrilled to assist you with your insurance needs, Tiffany! Thank you for trusting us! Best regards, State Farm/ Melissa Eldridge Agency"
Kim
April 22, 2025
5
out of
5
rating by Kim
"My previous insurance wouldn't bundle my car and home. I contacted State Farm and worked with Cam to make the switch. He was able to bundle everything like I was looking for. The process was very simple, and he made it even easier with his upbeat attitude and excellent customer service. If you're looking for a good experience, give Cam a call!"
We responded:
"Thank you so much for the amazing review, Kim! I'm beyond thrilled to hear that you've had such a great experience with our team. We truly appreciate you and are always here to assist you with your insurance needs. Thanks again for your kind words and support! Best regards, State Farm/ Melissa Eldridge Agency"
Kristen Hobbs
April 16, 2025
5
out of
5
rating by Kristen Hobbs
"I have always been a loyal state farmer with all of my houses and cars. I recently was in the process of buying a house and was going to go with a different insurance company but I decided one last shot let me try to get a quote from a local state farm agent in rome. I sure am glad I did. He was able to give me a great quote on home and cars was super informative of what state farm covers compared to what some other insurances may cover. In the end I was and still am very happy I chose to have Josh as my local state farm agent. I highly recommend him if you need any type of insurance! Thank you for everything and glad I'm sticking to my loyalty!"
We responded:
"Kristen - Thank you for your feedback, we greatly appreciate your business! I'm super proud of my Team, and going the extra mile to provide remarkable service is what we do best! Welcome to the Rome area, we're happy to assist as you relocate your Auto and Homeowners policies to Georgia. If you ever need anything, please don't hesitate to reach out. Again, thank you for trusting us and for being a loyal customer of State Farm!"
Nikolai Rozanov
April 2, 2025
5
out of
5
rating by Nikolai Rozanov
"Great customer service. Friendly and fast."
We responded:
"Nikolai, thank you so much for choosing our agency, we're so happy to have you with us. - Melissa"
Hope Jones
March 25, 2025
5
out of
5
rating by Hope Jones
"I highly recommend working with Lauren Dowdy at Melissa Eldridge's State Farm. Lauren is quite knowledgeable and will most definitely serve all your needs. In all my years of being a State Farm customer, I have never received the kind of service that I received from Lauren today! I highly recommend her services. And as an added bonus, she is quite personable and explains things in a way that are easy to understand. Insurance doesn't have to be complicated."
We responded:
"Thank you for the five star review, Hope! My team and I will always be here for you to serve you and provide you with top notch service! Best regards, State Farm/ Melissa Eldridge Agency"
Paula Mooney
March 21, 2025
5
out of
5
rating by Paula Mooney
"Shelby was very professional. She answered all my questions and explained to me what I didn’t understand."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your Auto and Life insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency "
Jordan Nuckolls
February 12, 2025
5
out of
5
rating by Jordan Nuckolls
"Melissa has gone above and beyond for me for 5+ years. From life insurance, home, renters, car, umbrella, and personal article policies. She always takes the time to explain everything to me, and makes simple suggestions to make sure I am properly covered! Cannot speak highly enough of her and her business. Love State Farm!"
We responded:
"Jordan, thank you for such an amazing review! We’re thrilled to hear that you’ve had such a positive experience with the entire team. It’s wonderful to know that we’ve been able to meet your needs and provide you with the level of service you deserve. We appreciate your loyalty and look forward to continuing to support you and your family with all your insurance needs. Best regards, State Farm/ Melissa Eldridge Agency"
Raeven Gee
February 11, 2025
5
out of
5
rating by Raeven Gee
"I have been with State Farm for 10+ years. I can name a two people out of two offices that I have been with that have been the best. Yovanka is one of the BEST customer service representatives I have ever had the pleasure of working with. Considering there are some technical issues with State Farm's customer service line, she was able to fully assist me despite my frustration with their system. She was kind, personable, reassuring, and dedicated to helping me resolve my issue. I truly cannot say thank you enough for your kindness and willingness to help. You are a true star, Yovanka! Thank you!"
We responded:
"Raeven, we are so happy to hear about your great experience at our office. Your review definitely made Yova's day! She appreciates all your kind words! Our whole team works very hard to keep our customers happy. thanks again, and we look forward to servicing your future needs on auto insurance and any other question you might have! Best regards, State Farm/ Melissa Eldridge Agency"
Alana Cady
January 10, 2025
5
out of
5
rating by Alana Cady
"Melissa and her team are the BEST. Couldn’t recommend them more"
We responded:
"Alana, thank you so much for the kind words and recommendation! We are always here for you! Best regards, State Farm / Melissa Eldridge Agency"
Veronia Gonzalez
December 11, 2024
5
out of
5
rating by Veronia Gonzalez
"I recently switched insurance couldn't be happier with my decision. The customer service is excellent! I had a friendly, knowledgeable, and quick to assist service with Shelby any questions or concerns were answered. Very reliable and affordable auto insurance :)"
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your Auto insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency"
Gabriela Jaramillo
December 10, 2024
5
out of
5
rating by Gabriela Jaramillo
"Melissa is the best! Had no trouble and everything was so quick and easy. She sure made my experience great! Would really recommend her."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and that Melissa was able to assist with your Auto and life insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency"
Brandy Dantin
December 6, 2024
5
out of
5
rating by Brandy Dantin
"Shelby Ezell was excellent! She helped us save so much money on our coverage after being taken advantage of by Progressive for far too long. The process was so easy and she got us the coverage we needed quickly and efficiently. Thank you!"
We responded:
"Brandy, thank you so much for your wonderful feedback! I am thrilled to hear that Shelby has made your experience with us so positive. We are grateful to have you as part of our State Farm family and if you need anything else, don't hesitate to reach out. Best regards, State Farm/ Melissa Eldridge Agency"
Cathryn Atkins
November 22, 2024
5
out of
5
rating by Cathryn Atkins
"I had an excellent experience with Shelby while securing my life insurance. They were incredibly helpful, knowledgeable, and made the process easy to understand. I felt supported and well-informed every step of the way. Highly recommend and overall, Shelby not only helped me secure life insurance but also educated me on the importance of having the right coverage, which I truly appreciate. Their expertise and dedication to customer service were exceptional!"
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your Auto insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency"
Carson Speer
November 21, 2024
5
out of
5
rating by Carson Speer
"Shelby is an amazing agent, great customer service and even better rate! I highly recommend this agency and shelby!"
We responded:
"Thank you for your feedback regarding Auto insurance, Carson! Our goal is always to exceed your expectations. We hope to hear from you soon! Best regards, State Farm/ Melissa Eldridge Agency"
Hugh Ferry
October 22, 2024
5
out of
5
rating by Hugh Ferry
"I've been with State Farm my whole life and with Melissa Eldridge for the past seven years or so. Her team is always personable and professional. Kudos specifically to Shelby Ezell who has helped me manage several recent changes to my policies. Thank you ~"
We responded:
"Thank you for taking the time to leave us a review Hugh! We continuously work to create good customer experiences as well as being an industry leader in Auto and Home insurance! All the best, State Farm/ Melissa Eldridge Agency"
Jeremiah Dennen
October 21, 2024
5
out of
5
rating by Jeremiah Dennen
"Lauren was a complete pleasure to do business with. She helped me every way she could."
We responded:
"Thank you for taking the time to leave us a review Jeremiah. We continuously work to create good customer experiences as well as being an industry leader in Auto and Renters insurance. Much appreciated, State Farm/ Melissa Eldridge Agency "
Addison Armstrong
October 18, 2024
5
out of
5
rating by Addison Armstrong
"Cam was so helpful and professional!"
We responded:
"Thank you for your feedback regarding Auto insurance, Addison! Much appreciated! Kind regards, State Farm/ Melissa Eldridge Agency"
Quinetra Graham
October 11, 2024
4
out of
5
rating by Quinetra Graham
"Very helpful with majority of my problems"
We responded:
"Thank you for your feedback regarding Auto insurance, Quinetra! Our goal is always to exceed your expectations. We hope to hear from you soon! Best regards, State Farm/ Melissa Eldridge Agency "
Regina “Jeenuh” Glynn-Brown
October 11, 2024
5
out of
5
rating by Regina “Jeenuh” Glynn-Brown
"Shelby was great! She was very courteous and I enjoyed talking with her."
We responded:
"Thank you for taking the time to leave us a review Regina! We continuously work to create good customer experiences as well as being an industry leader in Auto insurance! All the best, State Farm/ Melissa Eldridge Agency "
Rene Wallace
October 10, 2024
5
out of
5
rating by Rene Wallace
"Charlie Diaz did a great job in getting me a quote for car and life insurance. He was able to get me set up with everything I needed to get my policy going. Great customer service."
We responded:
"Rene- We are so happy to hear you had a great experience at our office. Charlie appreciates all your kind words and was happy to assist you with your auto and life insurance needs! Our goal is always to exceed your expectations! if there is anything we can do to help, please don't hesitate to let us know! Best regards, State Farm/ Melissa Eldridge Agency "
sabreena arnold
October 8, 2024
5
out of
5
rating by sabreena arnold
"Great to work with and extremely fast on getting back with a quote!!"
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your Auto insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency"
Veronica Jumper
July 25, 2024
2
out of
5
rating by Veronica Jumper
"Just didn't feel like they met my needs. Office staff was rude to me more than once. No thanks"
We responded:
"Thank you for the review, Veronica!"
Zachary Darby
July 17, 2024
5
out of
5
rating by Zachary Darby
"Couldn’t have had a better experience with Mrs Shelby Ezell. We come in from another state and she was quick to get me all the information we needed to close on a home in a tight timeline. I would recommend her to anyone."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your Auto and Home insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency"
Sherry Jenkins
July 15, 2024
1
out of
5
rating by Sherry Jenkins
"The roof on my house was seriously damaged after a bad storm on March 1st. I have never filed a claim so I was very unfamiliar with the process. I did what I was told to do when I called state farm to let them know a large portion of my house was roof free. I was given a number to call to have my house tarped. Afterwards an adjuster, Sierra Harrison, was assigned to my case. It took her two months to even look at my case. Once she did, she decided she was only going to cover one slope of my roof. When I asked which slope, she let me know I only had four slopes and she was willing to cover one of them. I assured her that she was looking at the wrong house. She insisted, very rudely, that she wasn't. I couldn't get her to budge. She also insisted that my deductible was $4000. She decided the replacement cost for my roof was $305. From there I had the roofing company, Midian Roofing, contact her. It took them an hour and a half to get it through her thick skull that my roof has eight slopes, not four. Midian Roofing managed to get Sierra Harrison to cover three slopes of my eight slopes. I contacted my agent, Melissa Shepherd. She had no interest in listening to me and immediately sided with Sierra Harrison. She even called me to inform me that she was no longer going to discuss my roof free home. Needless to say I had to hire my own adjuster. It is now mid July and the battle is not over. If I could give zero stars I would because I am basically uninsured."