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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Veronica Jumper

July 25, 2024

2  out of  5
rating by Veronica Jumper
"Just didn't feel like they met my needs. Office staff was rude to me more than once. No thanks"
We responded:
"Thank you for the review, Veronica!"
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Zachary Darby

July 17, 2024

5  out of  5
rating by Zachary Darby
"Couldn’t have had a better experience with Mrs Shelby Ezell. We come in from another state and she was quick to get me all the information we needed to close on a home in a tight timeline. I would recommend her to anyone."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your Auto and Home insurance needs. Our goal is to always exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. We hope to hear from your soon! Best regards, State Farm/ Melissa Eldridge Agency"
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Sherry Jenkins

July 15, 2024

1  out of  5
rating by Sherry Jenkins
"The roof on my house was seriously damaged after a bad storm on March 1st. I have never filed a claim so I was very unfamiliar with the process. I did what I was told to do when I called state farm to let them know a large portion of my house was roof free. I was given a number to call to have my house tarped. Afterwards an adjuster, Sierra Harrison, was assigned to my case. It took her two months to even look at my case. Once she did, she decided she was only going to cover one slope of my roof. When I asked which slope, she let me know I only had four slopes and she was willing to cover one of them. I assured her that she was looking at the wrong house. She insisted, very rudely, that she wasn't. I couldn't get her to budge. She also insisted that my deductible was $4000. She decided the replacement cost for my roof was $305. From there I had the roofing company, Midian Roofing, contact her. It took them an hour and a half to get it through her thick skull that my roof has eight slopes, not four. Midian Roofing managed to get Sierra Harrison to cover three slopes of my eight slopes. I contacted my agent, Melissa Shepherd. She had no interest in listening to me and immediately sided with Sierra Harrison. She even called me to inform me that she was no longer going to discuss my roof free home. Needless to say I had to hire my own adjuster. It is now mid July and the battle is not over. If I could give zero stars I would because I am basically uninsured."
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Lauris Finney

July 1, 2024

5  out of  5
rating by Lauris Finney
"It was a quick and easy experience! No hidden agendas or fees or anything I wasn’t aware of."
We responded:
"Thank you for taking the time to leave us a review Lauris! We continuously work to create good customer experiences as well as being an industry leader in Auto insurance. We hope to hear from you soon! Kind regards, State Farm/ Melissa Eldridge Agency "
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Amy Adderhold

June 4, 2024

5  out of  5
rating by Amy Adderhold
"I spoke with Shelby and she was fantastic. She was very knowledgeable and personable. Connecting with me by keeping small talk while she was working to get me the best price and discounts. I think she is a good asset to the team and will use her again in the future if I need her."
We responded:
"Amy, we are happy to hear you had a great experience with Shelby. Our whole team works very hard to keep our customers happy and exceed your expectations! thanks again and look forward to servicing your future needs in Auto insurance. Best regards, State Farm/ Melissa Eldridge Agency"
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Kathy Powell

May 30, 2024

5  out of  5
rating by Kathy Powell
"Amazing office!!!! 100 out of 100"
We responded:
"Thank you for taking the time to leave us a review Kathy! We continuously work to create good customer experiences as well as being an industry leader in auto insurance! all the best, State Farm/ Melissa Eldridge Agency"
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Mia Benton

May 23, 2024

5  out of  5
rating by Mia Benton
"This is not the first time with State Farm!! Always a pleasure to do business with this company!!!"
We responded:
"Mia- We are so happy to hear you had a great experience at our office. Your review made our day! Our whole team works hard to keep our customers happy. Thanks again, look forward to servicing your future needs in Auto and Life insurance! Enjoy your day, State Farm/ Melissa Elridge Agency"
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S Kolayo

May 23, 2024

5  out of  5
rating by S Kolayo
"Issac was the best. He took the time to offer me the best rate and explain every portion of the policy."
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Julia Wolff

May 21, 2024

5  out of  5
rating by Julia Wolff
"Shelby is super helpful and we were able to sign up in 15 minutes."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and that Shelby was able to assist with your auto and life insurance! Our goal is always to exceed your expectations! If there is anything else we can do to help, please don't hesitate to let us know. We hope to hear from you soon! Best regards, State Farm/ Melissa Eldridge Agency"
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DOC WEIRD

May 16, 2024

5  out of  5
rating by DOC WEIRD
"Shelby was awesome and patient! Highly recommend these guys"
We responded:
"Thank you for taking the time to leave us a review! we continuously strive to provide great customer service experiences! All the best, State Farm/ Melissa Eldridge Agency"
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Ross Lamont

May 15, 2024

5  out of  5
rating by Ross Lamont
"Isaac Ray was great every step of the way. He communicated very effectively with me and answered all the questions I had for him. I couldn’t have asked for a more helpful person to talk to and help me through the process."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Isaac was able to assist with your Auto and Life insurance needs! Our goal is to exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. Best regards, State Farm/ Melissa Eldridge Agency"
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Beverly Byrd

May 8, 2024

5  out of  5
rating by Beverly Byrd
"Shelby was a Godsend. She was patient and kind. She understood my need for cheaper insurance and was able to get it for me. She explained everything and answered all of my questions."
We responded:
"Thank you for taking the time to post a review of our office. We are happy to hear about your remarkable experience and Shelby was able to assist with your home and auto insurance needs! Our goal is to exceed your expectations! If there is anything we can do to help, please don't hesitate to let us know. Best regards, State Farm/ Melissa Eldridge Agency"
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Jerry Derham

May 7, 2024

5  out of  5
rating by Jerry Derham
"I had some poor experiences with insurance companies in the past. While I liked the broker the insurance agency left a lot to be desired. I've been 25+ years without a ticket or accident. I have taught EVAP ( for fire) and Pursuit (or EVOC for police) for over 20 years . I was able to get my best rates from Melissa's agency. I was able to get vehicle and rental insurance cheaper than I was paying for just vehicle insurance from others. Everyone I've been in contact with in her office has been professional and knowledgeable. I highly recommend this agency."
We responded:
"Thank you for taking the time to leave us a review Jerry Derham! we continuously work to create good customer experiences as well as being an industry leader in Auto and Rental insurance. we are happy to hear you had a great experience at our office! Best regards, State Farm/ Melissa Eldridge Agency "
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Alice Jones

April 26, 2024

5  out of  5
rating by Alice Jones
"Isaac was polite very patient and very time consuming he was willing to give me the information I needed I’m very grateful for having him"
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Vittantonio Sgobba

April 26, 2024

5  out of  5
rating by Vittantonio Sgobba
"absolutely outstanding customer service with Isaac, take a lot of time to explain me every single details"
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Harley M Tucker

April 18, 2024

5  out of  5
rating by Harley M Tucker
"Shelby helped me get the right insurance quote that was best for me, she did an amazing job & thank you so much!"
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Michelle Pemberton

April 15, 2024

5  out of  5
rating by Michelle Pemberton
"I called today to get a quote on car Insurance. I spoke with Issac who took all my information & assured me he would contact me back within 15 minutes. Within 15 min I received his call to inform me he could save me $1,000 a year. I was absolutely stunned. Same coverage i had with another company. Needless to say i Canceled my current policy and went with State Farm today I couldn’t be happier.. . Issac not only answered all my questions, he got all of my temporary insurance cards emailed to me and answered all my questions. I highly recommend."
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Yatzua Corral

March 26, 2024

5  out of  5
rating by Yatzua Corral
"Good experience! I had Charlie as my agent. :)"
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Melody McDermott

March 21, 2024

5  out of  5
rating by Melody McDermott
"Always top-notch customer service with the staff and agents in this particular office. I’ve been with State Farm for over 30 years."
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lexi newcomb

March 18, 2024

5  out of  5
rating by lexi newcomb
"Super friendly and professional! Isaac is the best!"
We responded:
"Thank you for your feedback! We appreciate your time to write us a great review!"
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Kaylee Robbins

March 6, 2024

5  out of  5
rating by Kaylee Robbins
"Shelby at State Farm helped me immensely today. Highly recommend her!"
We responded:
"We are glad to hear you speak highly of Shelby. She is a fantastic member of our team!"
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Matthew Pasley

March 2, 2024

5  out of  5
rating by Matthew Pasley
"Isaac was a really great agent to deal with very happy"
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Music never stops

February 27, 2024

5  out of  5
rating by Music never stops
"Shelby was fantastic to work with and saved me some money."
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Lynn Kelley

February 23, 2024

5  out of  5
rating by Lynn Kelley
"Isaac was so friendly & so helpful. He talked to me just like I was his buddy."
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J Wild

February 23, 2024

5  out of  5
rating by J Wild
"Josh Storey is my agent and he’s been nothing short of amazing! He’s very knowledgeable and very reassuring of my accounts he’s very good… I left a company I was with for over 3 years for this policy because he saved me so much money! Yvette and Christine also great to work with and very helpful"