Melissa Eldridge

HI! I am Ben, I have worked over 30-years in Corporate America as a Global Corporate Account Director, managing major companies. I grew up in central Florida and traveled the world with carrier and for pleasure. I have since retired from my corporate job in 2019 and came to work for Melissa at the beginning of 2020. Here at the Agency, I help to manage the agency offices. I also have a major role in developing the commercial insurance business within the agency including commercial business insurance, commercial auto insurance and general contractor’s insurance policies. I am licensed to handle auto insurance, home insurance, life insurance, health insurance and any commercial insurance needs in Georgia. Florida, Tennessee, Alabama and South Carolina. I enjoy developing relationships, meeting and helping people. I look forward to assisting you with all of your insurance needs!

Hi! I am Melissa Shepherd aka “CeCe”. I have worked in the State Farm “neighborhood” since 2010. I am the office manager for our Rome Office, and I have over 10 years of management experience. I have a Property & Casualty license and a Life & Health license in Georgia, Alabama, Tennessee, and Florida. A little about me personally- My nickname comes from the fact that I could not say Melissa when I was little, so I always said my name was Sissa. CeCe is my nephew’s version of Sissa. I have a bachelor’s degree in Voice Performance and Church Music-which I use on a volunteer basis. I have other artistic hobbies including knitting, and art journaling. I enjoy getting outside for a nature walk and I am an avid reader. My advice for someone wanting to join our team would be to know how you learn. There is a steep learning curve, so understanding how you learn is an asset. Three characteristics I believe I possess are that I am detail oriented, I am passionate about good customer service, and I am true to my word. My door is always open to discuss how we can protect your life, property, and your paycheck!

Alex began his insurance career in 2018 and he provides excellent customer service. He has been with us for over 3 years. He is licensed in Georgia, Alabama and Tennessee. And he can assist you with Auto, Homeowners, Renters and Condo Insurance, as well as Life and Health Insurance. Alex loves to build new relationships with State Farm customers as well as saving them money. Alex is Bilingual in English and Spanish and greets you with a smile and happy vibes. He's primarily located in our Rome Office, so stop in an see him anytime.

Hi! I am Yvette and I work primarily in our Calhoun, Georgia office. I was first interested in the insurance industry when my youngest child started school. I have now been a licensed producer for 10 years! I am licensed in Property and Casualty, as well as Life and Health. Engaging with customers not just on a business level but as well as a personal level is what I strive to do, to ensure they are properly covered in every aspect of life! Outside of work, you can find me spending time with my family whether it be at home or at the ball fields. I am very passionate in my career in Insurance and always go above and beyond to devote my time and honesty to each and everyone of my customers! I look forward to helping you with any insurance needs you may have!

Hi! I am Joshua Storey our Operations Manager - I’ve been with State Farm Since October of 2022. I have worked in the hospitality fields at many hotels and restaurants, and I was looking for another way to serve others but also gain back my nights and weekends. I am currently Property and Casualty licensed, along with Life and Health Licensed. I feel through my life I’ve become an extremely well-rounded individual, knowing many different subjects which help me relate to you and know how you should be properly covered for your insurance needs. I have many hobbies that I thoroughly enjoy such as Tennis, Golf, Church, Hiking, Jeeping, and Camping. If there was a candidate who wants to join our team, my advice to them would be: This job is for the go getters, you must be self-disciplined, and not one easy to give up. You must have people skills and know how to relate to your customers. You must also know how to show the customers how insurance isn’t only about the price but the value of your products! 3 characteristics that I believe I possess are: Positive minded, customer focused, and Genuineness. I look forward to helping you with any insurance needs you may come across

Hello! Hola! Hallo! My name is Charlie Diaz. I am a Multi-Line Specialist here at Melissa Eldridge State Farm Agency. I have had the great pleasure of learning, educating, and providing exceptional service at this State Farm agency since August of 2020. I had never even considered insurance as a job that would suit me, but somehow I ended up getting lucky and learning my way around the industry. I am Multi-Lingual and can speak English, Spanish, and German Fluently. I am also a Multi-State Licensed Producer which allows me to solicit all forms of Property & Casualty as well as Life & Health Insurance within the States of Georgia, Tennessee, & Alabama. I am a very dedicated & passionate person in anything I do especially when it comes to my line of work. I am a problem solver, & work well under pressure. I will always make sure to put the customers needs first & of highest priority until any need or problem is resolved. Speaking on some of my favorite activities outside of State Farm, I am passionate about fitness, soccer, & traveling, among many other things but these are just a few of my favorite! Insurance can seem boring and uninteresting at times, but I would have to say that my favorite part of this job would be seeing the smiles on customers faces and hearing some of their stories and moments in their lives. That is what drives me everyday to keep being a better person overall. I look forward to assisting you with all of your insurance needs!

Hi! I am Rozlyn, and I came into the industry by chance, my previous jobs involved working odd hours and driving far distances. I wanted something closer to home, so I took the chance, applied, and was lucky to be hired on! I am currently licensed in Georgia and Tennessee for property, casualty, life and health insurance. I have plenty of customer service experience from over the years, one of my favorite feelings is knowing I was able to genuinely help someone and made their life a little easier. If you were to ask what I like most about my job, I’d say my wonderful co-workers and the customers. Outside of work I have many hobbies including: hiking, playing video games, furniture flipping, and watching TV shows. My advice on going into the industry is to be patient. There is definitely a learning curb when you start a new job, and when you're new in insurance that curb can turn into a mountain. You must be willing to study and to ask LOTS of questions!

Hi! I am Shelby, and I work primarily in our Rome, Georgia office. I was first interested in the insurance industry when one of my friends started working for an Insurance Company and she expressed how much she enjoyed it. Thereafter, I was actively seeking a new career and decided to try it out! I am licensed in Property and Casualty as well as Life and Health. Since being in the insurance industry, I have learned that some of my leading skills I have to offer is that I am very outgoing and easy to get along with. I am always eager to learn new things and grow in whatever aspect that is needed! I like to say I am a very happy individual who values time, effort, and honesty above all else. If I were to give advice to someone who wanted to join our team would be to be patient with yourself, study, work hard, and never give up! I look forward to helping with all of your insurance needs!

My career with State Farm began as I was graduating high school. I am licensed in property, casualty, life, and health insurance and have many certifications with State Farm. The skills that I contribute to our office is my management background, customer service experience, communication skills, and knowledge of our products and processes. I enjoy each team member I work with; I love being able to lead and coach them and I take a lot of pride in their successes. I have built strong relationships over the years with my customers, and they have become like family to me. I also enjoy listening and helping each customer by gathering information and tailoring their needs to the products we have available. Fortunately, I do not have a lot of time for hobbies, as a mother of 4 children, most of my time consists of watching them excel in various activities, they keep me very busy. In my spare time, I love playing with my dog Bruno! I have a passion for running, traveling, piecing puzzles together, wine tasting and cooking when time allows! If I had to describe myself in 3 words, I would say I am a team player, dedicated, and a problem solver. For anyone is wanting to join our team, I would tell them to be patient. Insurance is very complex and although I have been in the industry for 24 years I am continuously learning and constantly trying to stay up to date with changes in our industry. If you are a team player, have great communication skills, strong work ethic, and an ability to learn then you would be a great fit for our team!

Hello, my name is Cam! I am a producer here at Melissa Eldridge State Farm. I got into the insurance industry by searching for a job where I could have control over my productivity and finances. I am licensed in Property & Casualty as well as Life & Health. A few skills I bring to the job are a positive mental attitude and a fortitude to succeed in all things. The things I like most about my job are providing a great level of service and having friendly conversations. My hobbies include Music, Gaming, & Home Improvement. A few words that describe me are Father, Husband, & Entrepreneur. Advice I would give a candidate who wants to join our team of superstars is: Stay hungry, set goals, and don’t let anything stop you from achieving them. I look forward to assisting you with any insurance needs you may have!

Morgan serves as one of our Remote Service Representatives. She has been a member of the State Farm Neighborhood for over 5 years, and has been with our team since 2022. Morgan has a Bachelor in Science in Business Administration from Binghamton University, and is licensed in Texas, North Carolina, New York, New Jersey, Pennsylvania, Alabama, Florida, Tennessee, and Georgia! Morgan offers excellent customer service and knowledge with a positive attitude.

Sherry has been with State Farm for almost 30 years and is currently one of our remote Customer Service Representatives. While she may not be in office with us everyday, she is a crucial part of our team. Sherry provides excellent service to our customers each day. Her goal is to provide each customer with a positive experience where they feel heard and that their problems have been successfully resolved.

My name is Nikki Rogers, and I’ve been a State Farm team member since April 2024. I have a friend who was already in the insurance business, and he expressed to me how much he really enjoyed it. I was looking for a career change and didn’t want just another job. I was looking for a career where I had opportunities to learn and grow. I am licensed in property and casualty, and I’m currently working toward my license in life and health. I enjoy getting to inform people about how insurance works and helping them to protect what really matters to them. I have a passion for helping, and I genuinely care about people. If I could give advice to anyone looking to join our team, I would say always be ready to learn. Treat your brain like a sponge and soak in all the knowledge. Be willing to put in the work and treat people with compassion. I look forward to helping you with all of your insurance needs!

Hi! My name is Emilly Alvarado! I started my journey with State Farm in June of 2021. I got into the insurance industry because there are many opportunities to grow in knowledge. I am licensed in both Property and Casualty, and I am currently working to obtain my Life and Health License. Some of my qualifications are that I am bilingual, patient, a fast learner & caring. I love helping others and providing products that everyone needs. Some of my hobbies are... fishing, going shopping, & spending time at church with our youth group. 3 words that describe me are... Loving, Intelligent, and always Motivated to be a better person for myself and others. A word of advice I would give to a candidate who wants to join our team of superstars is to be patient with the learning process, everything takes time to learn and perfect it. Work hard for what you really want. I look forward to helping you with all of your Insurance needs.